Trust and safety

How MEDUSA helps you buy and sell with confidence.

• Checked providers

  Our team checks each provider's identity before their listings go live.

• Women-led badge

  A provider declares that the business is women-led, and our team checks it before the badge appears.

• Real reviews

  Only customers who completed a booking or received an order can leave a review.

• Private details stay private

  Home addresses and phone numbers are never public. They are shared only inside an active order or booking.

• Payment guidance

  Check the bank details and order number before you pay. A payment counts only after the person receiving it confirms it.

• Report a problem

  Report fraud, harassment or unsafe behaviour. Our team reviews every report.

If you are in immediate danger, call 119 (Police Emergency).